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Last Updated: 07-September-2026

This Refund and Cancellation Policy applies to purchases of digital toolkits made through the 10X AI Leaders AI Store at 10xaileaders.com/ai-store, operated by DasXAI Systems Pvt Ltd. By completing a purchase, you agree to the terms below.

1. Nature of Our Products

All toolkits sold through the AI Store are digital, downloadable products, delivered electronically as PDF, Excel, or template files. We do not sell or ship any physical goods. Because these are intangible digital products, standard refund practices for physical goods do not apply.

2. Refund Eligibility

Given the instant, digital nature of these products, refunds are only available in the following situations:

  • Non-delivery: You completed payment but did not receive the download link in your email within 24 hours of purchase, and did not receive it after following the steps in Section 4 below.
  • Duplicate payment: You were charged more than once for the same toolkit due to a technical or payment gateway error.
  • Corrupted or incorrect files: The files you received are unreadable, corrupted, or do not match the toolkit description on the product page, and we are unable to resolve this by providing a corrected file.

Once a toolkit’s files have been successfully downloaded and are in working order, the purchase is considered fulfilled, and refunds will not be issued on the basis of personal preference, a change of mind, or expectations not matching the product description that was available at the time of purchase.

3. Cancellations

Since digital toolkits are delivered instantly upon successful payment, orders cannot be cancelled once payment has been completed. If you wish to cancel before completing payment, simply close the checkout page before confirming your order.

4. Non-Delivery Support

If you complete a payment but do not receive your download link, please check your spam or promotions folder first. If it is not there, contact us at Connect@10XAILeaders.com with your payment confirmation or transaction ID, and we will resend your download link as soon as possible, typically within 24 to 48 hours.

5. How to Request a Refund

To request a refund under the eligibility conditions in Section 2, email us at Connect@10XAILeaders.com with your order/transaction ID, the toolkit purchased, and a description of the issue. We will review your request and respond within 3 to 5 business days.

Approved refunds will be processed to your original payment method through Cashfree, our payment processor. Depending on your bank or payment provider, it may take an additional 5 to 10 business days for the refund to reflect in your account after approval.

6. Enterprise and Advisory Services

This policy applies only to digital toolkit purchases made through the AI Store. Refunds, cancellations, or changes related to enterprise advisory engagements, corporate programs, or consulting services are governed by the specific agreement or proposal provided for that engagement, not by this policy.

7. Changes to This Policy

We may update this policy from time to time. The version published on this page at the time of your purchase will apply to that purchase.

8. Contact Us

For any questions about this policy, please contact us at: https://10xaileaders.com/contact-us/ or Connect@10XAILeaders.com