Cancellation & Refund Policy
Last Updated: 23-Sep-2025
Thank you for choosing to learn and grow with 10XAILeaders.com. We are committed to providing high-quality digital products and services. Please read this policy carefully before making a purchase, as it outlines the terms regarding cancellations and refunds.
1. Digital Products & Services
Our offerings include, but are not limited to, online courses, downloadable resources, digital templates, subscription memberships, and webinar recordings. Due to the immediate access and intangible nature of these digital products, we have a strict no-refund policy after purchase.
Reason: Once a digital product is accessed or downloaded, it cannot be “returned.” This policy protects our intellectual property and allows us to maintain fair pricing for all our customers.
2. Subscription Memberships
For recurring subscription services (e.g., monthly or annual membership plans):
- Cancellation: You may cancel your subscription at any time through your account settings or by contacting us at [Your Support Email]. Cancellation will stop all future recurring charges.
- Refunds: Subscription fees are charged in advance on a recurring basis. We do not provide partial or prorated refunds for cancellation mid-billing cycle. Once you cancel, you will retain access to the subscription features until the end of your current paid billing period.
3. Exceptional Circumstances for Refunds
While we do not offer routine refunds, we will review refund requests made within 7 days of the original purchase only under the following exceptional circumstances:
- Technical Failure: If you can demonstrate a recurring technical issue that prevents you from accessing the core content of a product, and our support team is unable to resolve it.
- Duplicate Purchase: If you accidentally purchased the same product twice.
- Major Misrepresentation: If the product received is significantly and materially different from what was described on the sales page.
To request a refund under these circumstances, you must contact us at [Your Support Email] with your order details and a detailed explanation of the issue.
4. How to Request a Cancellation or Refund
To initiate a request, please follow these steps:
- Contact Support: Email us at [Your Support Email] from the email address associated with your account.
- Provide Details: Include your full name, the email used for purchase, and the order number.
- State Your Reason: Clearly explain the reason for your cancellation or refund request.
We will review your request and respond within 5-7 business days.
5. Policy Updates
We reserve the right to amend this Cancellation & Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
6. Contact Us
If you have any questions about this policy, please get in touch with us at:
Website: https://10XAILeaders.com/contact-us/